Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused, unworn, with tags (if applicable), and in its original packaging. You'll also need your receipt or proof of purchase.

Starting a Return

To request a return, please contact us at sales@elevatefitness.shopping.

Returns must be requested and approved before being sent. If your return is approved, we'll provide you with the appropriate return instructions and return address. Items returned without prior authorization will not be accepted.

If you have any questions regarding a return, you can contact us anytime at sales@elevatefitness.shopping.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you received the wrong product, contact us within 7 days of delivery at sales@elevatefitness.shopping.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and its packaging

We'll review your request and work to resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Personalized or custom-made products
  • Perishable goods
  • Personal care products that have been opened or used
  • Hazardous materials, flammable liquids, or gases
  • Sale or clearance items (unless defective)

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

If you'd like a different item, the quickest option is to return your original item (once approved) and place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

Returned items must be unused, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at sales@elevatefitness.shopping.